My app is not working, what should I do?

Please try one or all of the following: 

• Reboot or change your internet connection: Put your device on flight mode, wait a few seconds, then turn flight mode off again. You can also switch from wi-fi to data, data to wi-fi, or try to connect to a different wi-fi network.
• Try rebooting your device: Power off your device. Wait 30 seconds after your device has completely powered off, and then turn it back on before you try accessing the app again.
• Check if there are new versions of the app available on the Apple App / Google Play Store. If so, please install the most up-to-date version and relaunch the app
• Check if there are new OS updates available for your device. If so, install the most up-to-date version and try accessing the app again
• Uninstall and re-install the app itself