I still have a technical issue with the app or web platform, who do I ask?

Please contact customer support on [e-mail] and someone will get back to you in 24-48 hours. Please note technical issues may require the development team to investigate for at least 48 hours. To help us assist you quicker, please do the following: 

• Confirm that you have already tried the recommended troubleshooting steps above 
• Email our support team with the subject line “App error” 
• Describe the problem you are having in detail 
• Your device make and model 
• The version of Hooked app you are using. To see which app version you are using, go to the main app screen and tap on the settings button in the lower right corner. Scroll down under “log out” to see which version you are on.
• What were you doing on the app at the time, (ie. updating progress, accessing your program, changing password, etc) and the exact program name and workout if it is that that is the issue
• Please include screenshots of any error messages you may have received
• Frequency of the issue.  Please indicate if  Rarely / Sometimes / Often / All the times

Ideally, attach a screen recording of the issue taking place (for help with this please find more information here for Apple or here for Android).